Privacy Policy

Zarco Workforce Pty Ltd (ABN 79 698 848 869) ("Zarco Workforce", "we", "us" or "our") is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act.

This Privacy Policy explains how we collect, use, hold, disclose and protect personal information about our candidates, clients, website visitors and other individuals who interact with us. By providing your personal information to us, or by using our website or services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

The types of personal information we may collect include, but are not limited to:

Candidates and Job Seekers

• Full name, preferred name, date of birth
• Contact details including email address, phone number and residential address
• Employment history, qualifications, skills, licences and certifications
• Work rights and visa status
• Photo identification documents (e.g. passport, driver licence)
• Emergency contact details
• Referee details and references
• Signature (for declaration purposes)
• Any other information you voluntarily provide in your candidate registration

Clients and Employers

• Business name, ABN and contact details
• Name, title, email address and phone number of contact persons
• Workforce requirements and job descriptions
• Billing and invoicing information

Website Visitors

• IP address, browser type and operating system
• Pages visited, time spent on pages and referring URLs
• Information submitted via contact or enquiry forms

We collect personal information in a number of ways, including:

• Directly from you when you complete a candidate registration form, employer enquiry form or contact form on our website
• When you correspond with us by email, phone or in person
• From third parties such as referees, background check providers and recruitment platforms (including Recruitly)
• From publicly available sources such as LinkedIn or professional directories
• Automatically through our website via cookies and analytics tools

Where it is reasonable and practicable to do so, we will collect personal information directly from you. If we collect personal information about you from a third party, we will take reasonable steps to notify you of that collection.

We collect and use personal information for the following primary purposes:

• Assessing your suitability for employment or placement opportunities
• Matching candidates with suitable roles and clients
• Conducting background checks, reference checks and verifying work rights
• Communicating with you about job opportunities, placements and our services
• Fulfilling our obligations under labour hire licensing legislation in New South Wales and Western Australia
• Managing our client and candidate relationships
• Processing payments and managing accounts
• Complying with our legal and regulatory obligations
• Improving our website and services
• Sending you relevant updates and information (where you have consented)

We will only use your personal information for the purposes for which it was collected, or for a directly related secondary purpose, unless you have consented to another use or disclosure, or we are required or authorised by law to use or disclose it for another purpose.

We may disclose your personal information to:

• Clients and host employers — for the purpose of assessing your suitability for a role or placement
• Recruitment technology providers — including Recruitly (our candidate management system), for the purpose of managing candidate records
• Background check and screening providers — for the purpose of verifying your identity, work rights and employment history
• Registered Training Organisations (RTOs) and training providers — where you have provided your express consent during registration, for the purpose of assisting you with courses, qualifications, skills development and Recognition of Prior Learning (RPL). This disclosure is entirely optional and will only occur where you have indicated your consent. You may withdraw this consent at any time by contacting us at [email protected]
• Regulatory and government bodies — where required by law, including the NSW Industrial Relations Commission, WorkSafe WA, the Fair Work Commission and the Australian Taxation Office
• Professional advisers — including lawyers, accountants and insurers, where necessary
• IT service providers — who assist us in operating our website and systems, subject to appropriate confidentiality obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Overseas Disclosure

Some of our third-party service providers may be located overseas or may store data on servers located outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs. By providing your personal information to us, you consent to it being disclosed to overseas recipients where necessary for the purposes described in this Policy.

We may collect sensitive information about you, including information about your work rights and visa status, which may indirectly reveal your nationality or immigration status. We will only collect sensitive information where it is reasonably necessary for our functions and activities, and with your consent, or where required or authorised by law.

Photo identification documents you provide (such as a passport or driver licence) are used solely for the purpose of verifying your identity and will be handled with a higher degree of care. We will not use or disclose sensitive information for any purpose other than the purpose for which it was collected, unless required by law.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

• Storing electronic records in secure, access-controlled systems
• Using encrypted transmission (HTTPS/TLS) for data submitted via our website
• Restricting access to personal information to authorised personnel only
• Requiring third-party service providers to maintain appropriate data security standards

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

Zarco Workforce works closely with Registered Training Organisations (RTOs) and other training providers who may be able to assist candidates with courses, qualifications, skills development and Recognition of Prior Learning (RPL).

During the candidate registration process, you will be given the opportunity to provide your express consent for Zarco Workforce to share your contact details with these providers for this purpose. This consent is entirely voluntary. Providing or declining this consent will have no effect on your registration, your eligibility for placement, or any other aspect of your engagement with Zarco Workforce.

Our website may use cookies and similar tracking technologies to improve your browsing experience and to analyse website traffic. Cookies are small text files placed on your device by your web browser. You may disable cookies through your browser settings; however, doing so may affect the functionality of our website.

We may use third-party analytics services (such as Google Analytics) to collect aggregated, non-personally identifiable information about how visitors use our website. This information is used to improve our website and services.

Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate, incomplete or out-of-date information.

To make an access or correction request, please contact our Privacy Officer using the details set out in Section 12 below. We will respond to your request within a reasonable time (generally within 30 days). We may need to verify your identity before granting access.

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

If you believe we have breached the APPs or this Privacy Policy, you may lodge a complaint with our Privacy Officer using the contact details in Section 12. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version of this Privacy Policy will always be available on our website. We encourage you to review this Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.